Last Updated: 09/12/2025

At Virdilux Store, we are committed to providing high-quality smart home products and a smooth shopping experience. This Refund Policy explains how refunds, returns, and exchanges are handled for purchases made on our website: www.Virdilux.store.

If you have any questions about this policy, you may contact us at
📧 admin@virdilux.store

1. 30-Day Return & Refund Guarantee

We offer a 30-day return and refund guarantee starting from the date you receive your order.

To qualify for a return or refund:

• The item must be unworn, unused, and in the same condition that you received it.
• The item must include all original packaging, accessories, manuals, and tags.
• A valid order number or proof of purchase must be provided.

If 30 days have passed since delivery, we may not be able to offer a full refund.

2. Items Eligible for Return

You may request a return or refund for products that:

• Arrived damaged or defective
• Were incorrectly delivered (wrong item or quantity)
• Do not match the description on our website
• Have functional issues within the return window

If the item is defective due to manufacturer issues, we will replace or refund it at no extra cost.

3. Items Not Eligible for Return

The following items cannot be returned or refunded:

• Products damaged due to misuse or accidents
• Items without original packaging or accessories
• Products that have been installed or altered
• Clearance or final-sale items (if applicable)
• Items returned after the 30-day window

4. Order Cancellation Policy

You may cancel an order before it is shipped.
Once an order is processed and dispatched, it can no longer be cancelled.
However, you may still proceed with a return after receiving the item.

5. Refund Process

Once your return is received and inspected, you will be notified via email.

Refunds are issued to your original payment method within 3–7 business days, depending on your bank or payment provider.

You will receive a refund for:

• The product purchase price
• Applicable taxes
• Shipping fees (only if the return is due to our error)

If the return is not due to our mistake (e.g., changed mind), shipping costs may not be refunded.

6. 6. Return Shipping Costs

   Return shipping costs depend on the reason for return:

   We cover return costs if:

   • The item is defective
   • The wrong item was delivered
   • The product does not match the description

   Customer covers return costs if:

   • You ordered the wrong item
   • You changed your mind
   • You no longer need the product

   We may provide prepaid return labels for eligible cases.

   7. Replacement & Exchange Policy

   If you receive a faulty or damaged item, we will send a replacement at no extra cost.

   Exchanges are subject to stock availability.
   If the item is out of stock, you will receive a full refund.

   8. Late or Missing Refunds

   If you haven’t received your refund:

   1. Check with your bank or payment provider.
   2. Processing times can vary (3–10 business days).
   3. Contact us if you still have not received a refund after 10 business days.

   📧 admin@virdilux.store

   9. Contact Us

   If you have questions about this Refund Policy or need help with a return, contact our support team:

   📧 admin@virdilux.store

   We respond within 24–48 hours.